Balance Information
View your current prepaid meter balance in real-time. See whether your balance is positive or in emergency credit mode.
West Zone Prepaid
Meter Balance Check
Check prepaid meter balance, recharge history and token information instantly.
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What You Can Check
Everything About Your Meter
Enter your meter number once and access all prepaid meter information in one place.
Token Number Search
Retrieve your prepaid meter token numbers with sequence numbers and issuance dates for record-keeping.
Recharge History
View complete recharge history including transaction IDs, amounts, payment operators, and timestamps.
Meter Information
Access full consumer details including registered name, phone, address, account number, and tariff category.
Consumer Profile
Verify consumer registration information linked to your prepaid meter number from the official WZPDCL database.
Usage Insights
Track your electricity usage patterns by reviewing recharge frequency and token consumption over time.
User Guide
How to Check Your Meter Information
Follow these simple steps to check your WZPDCL prepaid meter balance, token or recharge history:
1
Find Your Meter Number
Locate the meter number printed on your physical WZPDCL prepaid meter unit or consumer registration documents.
2
Enter the Meter Number
Type your prepaid meter number into the search box at the top of this page. Numbers only, no spaces.
3
Complete the Captcha
Solve the simple math question shown beside the search box and enter your answer for verification.
4
Select Information Type
Choose Balance, Token, History, or Info tabs to select what data you want to retrieve.
5
View Your Results
Click Search and your meter information will appear instantly below the search area.
How to Check Balance
The Balance tab shows your current prepaid meter credit in BDT (Bangladeshi Taka). A positive balance (shown in green) means your meter has credit remaining. A negative balance (shown in red) indicates your meter is running on Emergency Credit and needs immediate recharging.
How Token Information Works
The Token tab displays your most recently issued WZPDCL prepaid meter token numbers. Each token is a unique 20-digit code corresponding to a specific recharge amount. If you lose or forget a token, you can retrieve it here using your meter number.
How Recharge History Works
The History tab shows your complete recharge transaction log, including the amount paid, payment operator (bKash, Nagad, bank, etc.), unique order ID, and the exact date and time of each recharge. This is useful for verifying payments and tracking your electricity spending over time.
FAQ
Frequently Asked Questions
Everything you need to know about WZPDCL prepaid meters and this portal.
How do I check my West Zone prepaid meter balance online?
Enter your WZPDCL prepaid meter number in the search box at the top of this page, complete the captcha, ensure the Balance tab is selected, and click Search. Your current meter balance will be shown immediately.
What is a WZPDCL prepaid electricity meter?
A WZPDCL prepaid meter is a smart electricity meter installed in your home or business that requires you to pay for electricity before using it. You purchase tokens (recharge codes) that are entered into the meter to add credit.
How do I find my prepaid meter number?
Your prepaid meter number is printed on a label on the front panel of the physical meter unit installed at your property. It is also listed on your consumer registration certificate, recharge receipts, and any official correspondence from WZPDCL.
How can I retrieve a lost WZPDCL token number?
Enter your meter number in the search box, select the Token tab, and click Search. The portal will display your most recently issued token numbers along with their sequence numbers and dates.
Why is my prepaid meter balance showing negative?
A negative balance means your meter has drawn on its Emergency Credit (EC) facility. WZPDCL meters include a small emergency credit to prevent sudden power loss. You need to recharge your meter as soon as possible.
How often is prepaid meter balance updated?
The balance displayed on this portal is updated approximately every 24 hours. For real-time balance information, please check the display screen on your physical prepaid meter.
Can I check someone else's WZPDCL meter balance?
Yes, if you know someone's prepaid meter number, you can search for their meter information using this portal. This is useful for landlords managing tenant meters, property managers, or family members helping others check their electricity status.
How do I recharge my WZPDCL prepaid meter?
You can recharge through mobile banking services (bKash, Nagad, Rocket), agent points, WZPDCL customer care centers, and authorized recharge agents. After payment, you receive a 20-digit token code to enter into your meter's keypad.
What information does the Meter Info section show?
The Meter Info section shows the registered consumer name, contact phone number, service address, account number, and tariff category linked to your prepaid meter in the WZPDCL database.
Is this portal free to use?
Yes, this WZPDCL prepaid meter information portal is completely free to use. There are no registration requirements, no login needed, and no fees charged for checking your balance, token, recharge history, or meter information.
Why is my token not being accepted by the meter?
Common reasons include: the token has already been used, the token is for a different meter, the token has expired, or the digits were entered incorrectly. Double-check the 20-digit token carefully. If the problem persists, contact WZPDCL customer support.
Can I check recharge history for a specific date range?
This portal displays your most recent recharge transactions as provided by the WZPDCL database. For detailed historical data or specific date range queries, contact WZPDCL customer care or visit a WZPDCL office with your account information.
What tariff categories does WZPDCL have?
WZPDCL has multiple tariff categories including Residential (LT-1), Small Commercial (LT-2), Medium Commercial (LT-3), Industrial (LT-4 and above), and Agricultural. The electricity rate per unit (kWh) varies depending on your tariff category and consumption slab.
How do I contact WZPDCL for prepaid meter issues?
Contact WZPDCL through their official website at wzpdcl.gov.bd, by phone through their customer helpline, by visiting your nearest WZPDCL area/zonal office, or by submitting a complaint through the national electricity complaint portal. For emergency power issues, WZPDCL has a 24-hour fault reporting service.